Refund Policy
At Plentyoga, our goal is to ensure that you are completely satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below:
Eligibility for Returns
- All Plentyoga products are eligible for returns, allowing you to shop with confidence knowing that you have options.
Shipping Costs
- If, for any reason, you are not satisfied with the product, contact us within 14 days of receipt. Please note that the return shipping costs are the responsibility of the customer.
- If your item arrives with a manufacturing defect, we will cover the shipping costs for the return. Simply contact us within 14 days of receiving the product, and we will take care of the process.
Return Procedure
1. Contact us by emailing refundplentyoga@gmail.com with your order number and the details of the item you wish to return within 14 days of receiving it.
2. Use the original packaging or another suitable option to ensure the product is protected during shipping.
3. Return the item using a trackable shipping method. Please wait for email confirmation before proceeding with the return.
4. Once we receive and inspect the item to ensure it is in its original condition, we will process your refund. The refund will be made to the original form of payment and may take up to 14 business days to appear in your account.
Return Conditions
- The product must be unused, unwashed, unaltered, and in its original condition, with all tags intact.
- All returns are subject to inspection before the refund is processed.
Contact Information
- For questions or feedback, please contact us at singapore@plentyoga.com.
- For return requests, email refundplentyoga@gmail.com with your order number and item details.